Terms of service

Documents to download

• St Barth Executive / Air Inter Iles - Sales and Transportation Terms and Conditions FR | 18/03/2024
• St Barth Executive / Air Inter Iles - Terms of sales summary 2026-07-01

ANDV’s API-PNR scheme: Article L232-7 of the Internal Security Code

"In accordance with Article L.232-7 of the French Internal Security Code, we inform you that air carriers are required to transmit their passengers' reservation, check-in and boarding data (PNR/API) to the French authorities, under the processing conditions and for the purposes set out in Decree No. 2014-1095 of 26 September 2014, as amended by Decree No. 2018-714 of 3 August 2018."

Summary

Specific Sales and Transportation Terms and Conditions for PUBLIC Fares 1 July 2026

This document summarizes the essential terms and conditions for flights sold by St Barth Executive and is subject to change. Please read it carefully and contact us with any questions.

AIR INTER ILES

Air Inter Iles refers to the scheduled services operated by St Barth Executive (SBE) using the Tecnam P2012.

CHECK-IN TIMES

We recommend at least two hours prior for international connecting flights. It is the passenger's responsibility when booking to allow sufficient time for baggage retrieval and re-checking if a connection with another carrier is planned.

Failure to appear for a flight without notifying SBE will result in the cancellation of the remaining reservation.

SBE reserves the right to refuse transport to any person who does not comply with the applicable fares, rules, or regulations of the company.

Passengers must wear appropriate clothing, maintain proper hygiene and behave respectfully so as not to disturb the comfort of other passengers or compromise flight safety. In the event of non-compliance, the captain may decide to remove them from the flight.

No modification or amendment to this agreement, nor any waiver of any rights under this agreement, shall be effective unless made in writing and signed by an authorized representative of SBE.

CHANGING YOUR TRAVEL

Booked flights can be modified or canceled according to the fare, up to 1 hour before the flight's departure.

Any later changes are prohibited.

Changing to a lower-priced fare does not entitle you to any refund or credit note

Cancellation:

Cancellation is permitted depending on the fare, but cannot take place less than 1 hour before the departure of the first flight of the journey. Once your outbound flight has been taken, you can no longer cancel your return.

squ'à 24h     |Not permitted

tween 24 hours|Not permitted

Refunds: Flight fare refunds are permitted in the form of a credit voucher only, unless explicitly stated otherwise. In the event of an authorized cancellation (see above), SBE will issue an EMD corresponding to the amount of the canceled service, minus applicable modification/cancellation fees. In the event of cancellation due to extraordinary circumstances beyond our control (e.g. storms, airspace closures, terrorist threats, pandemics, resulting operational disruption, etc.), no cash refund will be due.

Credit Voucher (EMD): The EMD issued by SBE in exchange for a canceled trip is non-transferable and valid for 3 months, and can only be used once. If the total value of the coupon is not used in a single transaction, the remaining amount is forfeited by the customer and cannot be used or refunded.

Name Correction: Please note that reservations on scheduled flights operated by St Barth Executive are named and cannot be transferred to other passengers.

However, in case of a typo in the passenger's name, you may contact our customer service representatives at laligne@stbarthexecutive.com up to 6 hours after payment to make the correction.

BAGGAGE

To ensure the safety of our operations and the comfort of all passengers, certain rules must be followed regarding your luggage. Each passenger is entitled to a maximum allowance of 32 kg, to be divided between checked-in luggage and hand luggage, depending on the fare selected. This allowance is clearly stated on your ticket or flight confirmation

**Hand luggage/cabin baggage:

Our fare policy includes a carry-on baggage allowance with a maximum total weight of 12 kg / 26 lb for each adult or child over 2 years of age. **As carry-on baggage: We recommend choosing soft-sided bags that you can stow under your seat, with maximum dimensions of 40x30x15 cm (16x12x6 in). **As cabin baggage: The maximum dimensions must be 55x35x25 cm (22x14x10 in).

Due to the type of aircraft used, your cabin baggage will be carried in the hold during the flight. However, it will not be checked in as hold luggage.

Passengers remain fully responsible for their cabin baggage. They must keep it with them until they reach the foot of the aircraft, where it will be taken in for the flight, and then collect it as soon as they disembark.

Please note that when travelling with an infant, a baby car seat or pushchair is permitted in addition to the 12kg allowance, but their carriage on the flight remains subject to the flight’s maximum permitted weight.

Baggage allowances: Our baggage allowances are based on weight and include your personal effects, one piece of hand luggage and/or one piece of checked-in luggage: the total weight of all items you bring to the check-in desk must remain below the total allowance. The 32kg allowance may be divided between a maximum of two pieces.

Overweight/oversized baggage: We cannot guarantee that overweight, oversized or additional baggage will be carried on your flight. On the day of departure, our check-in staff will advise you on the most suitable solution.

Excess or additional baggage is charged as follows: 5kg extra: €10, 10kg extra: €25, 20kg extra: €60, 32kg extra: €96

We advise you to contact our travel experts at laligne@stbarthexecutive.com if you have any queries.

RUSH Baggage (delayed baggage) Due to weight and performance constraints associated with operations at airports with short runways, the airline may, for safety reasons, be required to leave all or part of the baggage on the ground, even if it is included in the ticket price or paid for as excess baggage.

The baggage in question will be transported on the first flight with sufficient capacity and returned to the passenger as soon as possible. The passenger will be notified by our staff when the baggage is ready for collection.

In accordance with Article 19 of the Montreal Convention, in the event of a delay or failure to deliver baggage, the airline is not legally obliged to ensure the delivery of RUSH baggage to the passenger’s home. Home delivery is an optional commercial service, generally offered to minimise inconvenience to the passenger, particularly when baggage is delivered more than 24 hours late.

Important exception: For all baggage arriving from Saint-Barthélemy (SBH) or Marie-Galante (GBJ), home delivery is not possible, even if the delay exceeds 24 hours, as these airports are not equipped with X-ray screening facilities. In such cases, the passenger is required to collect their luggage in person, in accordance with the applicable regulatory requirements.

TRANSPORT OF ANIMALS (cats, dogs, rabbits)

The animal must be at least 8 weeks old

Types of transport

*The seat closest to the animal hold will be allocated to the pet owner

Booking

Animals may only be carried following a prior booking as a special service (SSR).

Booking is free of charge but compulsory. Failure to book may result in St Barth Executive refusing to allow the passenger and their animal to board.

Quotas per flight

For safety and capacity reasons:

Only one AVIH cage is permitted per flight. Up to two animals may travel in the same cage, provided they belong to the same owner (or come from the same household) and are compatible (only if one is the other’s offspring), in accordance with IATA recommendations.

Bookings are processed on a first-confirmed, first-served basis.

Baggage allowance

The animal is included in the passenger’s baggage allowance.

The total weight of the baggage, the animal and its container must not exceed the allowance corresponding to the fare purchased.

Cage/carry bag

The cage or carry bag must comply with IATA standards.

For hard-shell crates:

• maximum dimensions: L71 × W52 × H55 cm (IATA size 2, e.g. Sky Kennel);
• secured with cable ties (Serflex) at each anchor point;
• a ‘LIVE ANIMAL’ label must be clearly displayed.

*Required documents

Passengers must present:

the documents required by the countries of departure, transit and destination;

• a health certificate issued no more than 5 days before departure (for each journey where trips are more than 15 days apart);
• an up-to-date vaccination certificate;
• identification for the animal (microchip or statutory identification);
• a completed and signed liability waiver;

Passengers are solely responsible for ensuring that the documents are in order.

Category 1 and 2 animals are not accepted.

Conditions during the flight

The animal must not eat or drink during the flight.

The passenger remains responsible for the animal’s behaviour and for any damage or soiling caused on board.

In the event of exceptional cleaning, a flat fee of €500 may be charged. Any damage will be invoiced based on a quote.

It is recommended that you provide a muzzle for dogs that may show signs of nervousness.

Special conditions – ESAN (Emotional Support Animal)

In addition to the general conditions, the carriage of an ESAN is subject to the following requirements.

ESANs weighing up to 8 kg

Carry-on (Light or Flex fare).

ESAN weighing over 8 kg and up to 12 kg

• Flex fare required;
• transport in a cage complying with IATA standards;
• a seat at the rear of the aircraft is reserved for the owner to ensure they can remain close to the animal during the flight.

**Required additional documents

The passenger must also present:

• a medical certificate issued within the last year, drawn up exclusively by a psychiatrist, certifying that the passenger requires an emotional support animal due to a mental health condition or intellectual disability.

Should any documents be incomplete or non-compliant, St Barth Executive may refuse to transport the animal.

For further information: https://airinteriles.com/fr/preparer-mon-voyage/animaux, https://www.iata.org/en/programs/cargo/live-animals/pets/.

TRAVEL DOCUMENTS

The customer is fully responsible for ensuring that their passengers have the correct travel documents and comply with all laws, regulations, orders, requests and requirements (including any applicable health certificates, departure and entry taxes, visas, customs and other legal and statutory formalities) of the countries from or to which they are due to fly. This also applies to animals travelling with passengers, for which all required documents must be up to date and valid for the countries of departure and/or destination.

SBE cannot be held liable for any consequences that the customer or passenger(s) may suffer in the event of non-compliance with immigration, customs or government regulations.

DENIAL OF BOARDING AND DISEMBARKATION ON GROUNDS OF BEHAVIOUR OR APPEARANCE

The Company reserves the right, in accordance with the applicable provisions and the authority conferred upon the Captain, to refuse boarding or to order the disembarkation of any Passenger whose attire, personal hygiene or behaviour is likely to undermine public order, operational safety or the comfort of other passengers and crew members. In such circumstances, no refund, re-routing, compensation or assistance of any kind shall be due to the Passenger. The Ticket may be cancelled without compensation, and any unused flight segments shall be deemed void, without prejudice to any action the Company may deem necessary to safeguard safety and the smooth running of operations.

NON-DISCRIMINATION CLAUSE

The Company applies its decisions regarding boarding, refusal of boarding or disembarkation on the basis of objective criteria relating exclusively to operational safety, the maintenance of order on board, or the legitimate comfort of other passengers.

PROHIBITED ITEMS AND DANGEROUS GOODS

Passengers must not carry or include in their baggage any items prohibited by any applicable national or international law, regulation, or transport order on any aircraft. All baggage and personal items brought aboard the aircraft are subject to inspection as required by law or deemed necessary by the flight crew. SBE may interrupt the journey if a passenger refuses to submit to such inspection.

SBE assumes no responsibility for perishable, fragile, or valuable items or documents, whether checked or not, with or without the knowledge of the carrier.

We advise passengers to check the FAA guidelines on the dedicated website and documentation, or IATA guidance material.

CHANGES MADE AT THE CARRIER'S INITIATIVE

Flight schedules are published for informational purposes only and are subject to change due to operational, technical, weather, regulatory, safety, or security reasons, or more generally due to any constraints related to flight operations.

In the event of a change to the originally scheduled flight, the Carrier will notify the passenger as soon as possible, as soon as it becomes aware of the change.

1. Solutions Offered to the Passenger

Regardless of the extent of the schedule change, the Carrier will endeavor to offer the passenger a re-routing solution to their final destination as soon as possible, subject to availability.

Depending on the circumstances, this solution may consist of: • maintaining the reservation on the modified flight; • rebooking onto another flight operated by the Carrier; • rebooking onto a flight operated by another carrier when this solution is reasonably available.

When the passenger accepts the proposed transportation solution, this constitutes fulfillment of the contract of carriage and does not entitle the passenger to any refund, credit, or additional compensation, subject to applicable mandatory legal provisions.

If the passenger refuses the proposed re-routing solution, the Carrier will issue a credit note corresponding to the value of the unused flight coupon(s). This credit note will be valid for a period of three (3) months from the date of issuance.

No cash refund will be granted, unless otherwise required by mandatory law or where the ticket’s fare conditions expressly provide for it.

2. Assistance and Compensation

When a schedule change is brought to the passenger’s attention prior to departure, no assistance, compensation, or financial reimbursement is due, unless required by applicable mandatory law.

In the event of a delay occurring on the day of departure, the Carrier will provide the assistance, care, and, where applicable, compensation required by the regulations applicable to the flight in question.

Where the regulations do not impose any specific obligation, the Carrier may, on a purely commercial basis and depending on the circumstances, offer any assistance it deems appropriate.

3. Connecting Flights and Separately Booked Services

The Carrier shall not be held liable for the consequences of a schedule change affecting services booked separately from the contract of carriage, including flights operated by other airlines under separate contracts, sea crossings, lodging reservations, car rentals, excursions, business or personal appointments, or any other service purchased from a third party.

The inclusion of information in the reservation record (OSI, SSR, or any other notation relating to a connection or a third-party service) does not imply any obligation to guarantee a connection, provided that the transportation or services in question are not covered by the same contract of carriage.

4. Exceptional Circumstances and Force Majeure

The Carrier shall not be held liable for the consequences of a schedule change, delay, or cancellation resulting from exceptional circumstances or any event of force majeure beyond its reasonable control, including, but not limited to: adverse weather conditions, natural disasters, total or partial closure of an airport or runway, issuance of a NOTAM, restrictions imposed by authorities or air traffic control services, safety or security incidents, health risks, labor disputes beyond the Carrier’s control, government decisions, political instability, or any other unforeseeable and unavoidable event.

In such situations, the Carrier will fulfill its obligations in accordance with applicable laws and regulations and will implement, to the extent possible, the most appropriate rerouting solutions.

CONTACT US

For any questions regarding your travel or the above terms and conditions, please contact us:

Monday to Sunday from 7 a.m. to 5:30 p.m.

Telephone / (+590) 590 212 979 Email / laligne@stbarthexecutive.com